Delivery Charges UK

Daines & Hathaway use a courier service to deliver all parcels. You will receive a tracking number as soon as your parcel is shipped. Standard UK & Channel Islands delivery is FREE and usually takes 1-2 working days from despatch. Please note that parcels will not be delivered at the weekend.

Delivery Charges International

Daines & Hathaway use a courier service to deliver all parcels which usually takes around 2-4 working days from despatch. You will receive a tracking number as soon as your parcel is shipped.

If your delivery destination address is in Russia, we may contact you for a registered business address in compliance with Russian Customs authority regulations.

Shipping cost to Europe: £25

Shipping cost to Rest of World: £35

Customs & VAT

VAT is automatically deducted from the invoice of any orders from outside the UK, please note that as the UK has now left the EU this includes shipments to Europe. However please remember that you may be liable for any duties and taxes payable on entry into your country.

Returns Policy

Goods may be returned for exchange or refund within 30 days, they must be unused in the original packaging and accompanied by the invoice.

Return delivery address: Daines & Hathaway, Unit 2, The Old Tannery, Victoria Road, Yeovil, Somerset, BA21 5BA. United Kingdom.

Daines & Hathaway offer free UK returns, please contact us if you wish to return your item and we will provide you with a returns label which you must attach to your package before sending. If the package is returned without this label, we cannot refund the return shipping cost.

Personalised items are non-returnable and non-refundable (unless faulty).

Daines & Hathaway cannot be held responsible for non-receipt of returned goods so if you are returning the goods at your own cost, please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.

Daines & Hathaway make their products in England to a high standard, to be enjoyed for many years, but if on receipt of your order you believe an item is faulty please contact us within seven days to resolve the issue.

Outstanding orders can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, being deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

Returning Goods from Outside the UK

When returning goods from outside the EU, please ensure that the original invoice and clear paperwork indicating product return accompanies the parcel as Daines & Hathaway will not be liable for any inwards duty on returned product resulting from incomplete or inaccurate documentation.