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Terms and Conditions

Daines & Hathaway is a trading name of Pittards plc.


These terms and conditions will apply to all transactions placed online or over the telephone with Daines & Hathaway. Please read them carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


All orders for items available to purchase on our website must be made as an online transaction via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta and Maestro or payment via PayPal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

All prices include UK VAT at the standard rate. Orders shipped outside the EU will automatically have the VAT deducted, but customers are reminded that they are responsible for any duties or tax payable on entry into their country.

Orders placed Monday – Friday are usually shipped within 48 hours, with the exception of made to order items. If there is a problem we will notify you during this time. Orders placed over a weekend or holiday will be shipped the next working day. Please refer to our Delivery information for shipping methods and pricing details.


Goods may be returned for exchange or refund within 30 days, they must be unused in the original packaging and accompanied by the receipt. Please note that, with the exception of faulty products and items to the value of £150 and above, Daines & Hathaway do not pay return postage costs.

Daines & Hathaway cannot be held responsible for non-receipt of returned goods so please ensure you use Recorded or Special Delivery as appropriate to the value of the goods you are returning.

Daines & Hathaway make their products in England to a high standard, to be enjoyed for many years, but if on receipt of your order you believe an item is faulty please contact us within seven days to resolve the issue.

Outstanding orders can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless exempt.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Gift Vouchers

Gift vouchers can be used for full or part payment in any Daines & Hathaway retail store but cannot be used online. Gift vouchers are valid for one year from the date of purchase. Change from the use of gift vouchers can only be given in the form of a new gift voucher. The new gift voucher is valid for one year from the date of the initial purchase and not from the date of use. Gift vouchers cannot be exchanged for cash or refunded. Daines & Hathaway cannot be held liable if your vouchers are lost or stolen. If you wish to return an item bought using a gift voucher, Daines & Hathaway can only offer the refund in the form of another gift voucher, valid from the date of return.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own privacy statements and terms.

Copyright ©

The content and photographs used on this website are owned or licensed to Daines & Hathaway, if you wish to obtain images please email via the contact page.

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